Final UniFi Talk Application

UniFi Talk Application 4.1.5

https://community.ui.com/releases/UniFi-Talk-Application-4-1-5/95ca1729-32a9-45f8-8963-1ba0fa484774

Improvements

• Smart Attendant holiday schedules
• Added support for holiday schedules in the Smart Attendant.
• During holidays, the non-business hours schedule is applied automatically.
• 1-click phone adoption
• Phones can now be adopted with a single click.
• An extension is assigned automatically, making the phone ready for internal calls right away.
• User assignment is now optional and can be completed later.
• Introduced an updated Settings section, featuring an improved voicemail configuration and a streamlined subscription purchase flow.
• Interface Designer
• Improved the real-time preview experience and overall responsiveness.
• The Interface Designer is now accessible directly from the main navigation.
• Improved filtering logic and responsiveness throughout the application.
• Added the ability to block inbound Anonymous calls.
• Added localization country setting for the International region, allowing selection of the default country for number formatting.
• Increased audio volume for newly generated greetings and Smart Attendant messages.
• Expanded call recording for internal calls to include intercom and paging.
• Updated the voicemail deletion process - messages deleted on phones now remain available in Talk.
• Added an Unassign button under the User Assignment tab.
• Introduced minor improvements for third-party SIP management.
• Implemented UI/UX improvements across the application.

Bugfixes

• Fixed an issue that could cause calls to end prematurely while Advanced Call Routing is enabled.
• Fixed an issue that could prevent Smart Attendant pages from working correctly for a small subset of users.
• Fixed an issue where the default ringback tone was not applied correctly outside the US.
• Fixed an issue that could prevent Talk from starting after an update.
• Fixed an issue that could cause duplicate contacts to appear when integrated with Identity Enterprise.

UniFi Talk Application 4.2.4

https://community.ui.com/releases/UniFi-Talk-Application-4-2-4/39a205fc-cb44-435b-b30f-10c1ce5066a2

Improvements

• Updated the UX of the Dashboard and System Log pages.
• Updated the Smart Attendant:
• Replaced the setup process with real-time editing.
• Added a left side panel to configure general settings for the Smart Attendant.
• Added an improved call quality calculation mechanism.
• Updated core components.
• Added prioritization of EIN over DUNS in the business profile validation process.
• Migrated modals to dialogs or side panels across the application.
• Improved phone number validation for Italian numbers.
• Updated the position of the instant feedback component in Settings.
• Implemented UI/UX improvements across the application.

Bugfixes

• Fixed an issue that could prevent phones from updating from the Early Access release channel.
• Fixed an issue that could prevent all UniFi Talk logs from being included in the support file.
• Fixed an issue that could prevent softphones from reconnecting correctly.

UniFi Talk Application 4.2.11

https://community.ui.com/releases/UniFi-Talk-Application-4-2-11/ea98f311-34f1-4040-9587-262693c39563

Improvements

• Added ability to assign numbers to phones after 1-click adoption. Note: User assignment is still required to select these phones as call routing endpoints (Smart Attendant, Ring Flow, etc.).
• Updated device property panel structure to include three tabs: Overview, Assignment, and Settings.
• Added ability to purchase plans directly from the Phones page.
• Added third-party SIP provider templates for Vodafone and 1und1 in Germany.
• Added a promotional video background to the initial creation screen for a Smart Attendant.
• Added additional validation for service addresses.
• Removed Telephony debug logging.
• Updated Talk reset screen.
• Updated terminology for clarity and consistency - Users are now People.
• Updated EasyBell Germany third-party SIP provider template.

Bugfixes

• Fixed an issue that could prevent ported numbers from being available for activation.
• Fixed an issue that could prevent business profile submissions.
• Fixed an issue that could prevent plans from being selectable.
• Fixed an issue that could cause third-party SIP numbers to be counted toward free trial limits.
• Fixed an issue that could cause instructions for number porting from Twilio to not be displayed.
• Fixed an issue that could prevent Paging Shortcuts from functioning correctly after being configured in the Interface Designer.
• Fixed an issue that could cause audio delays on calls while call recording was enabled.
• Fixed an issue that could prevent calls from being routed correctly when dialing numbers that partially match an owned number.

UniFi Talk Application 5.1.2

https://community.ui.com/releases/UniFi-Talk-Application-5-1-2/68398cec-ff1d-4fe6-beae-e80ee648ef51

Overview

This release introduces a redesigned Interface Designer with support for co-located consoles, Call Queues, call recording cloud archiving, along with call audio latency improvements.

Improvements

Interface Designer

Introducing a redesigned Interface Designer that now supports Protect and Access running on co-located consoles, such as Cloud Key or UNVR.

• Added Shortcuts support for co-located consoles. Requires UniFi OS 5.1.8, Access 4.2.16, and Protect 7.0.107.
• Added the ability to rearrange shortcuts using drag and drop.
• Added new wallpapers.

Call Queues

Added Call Queues, a new call routing option for distributing incoming calls across a team of members.

• Added configurable call distribution strategies, member priorities, ring time, and wrap-up time settings.
• Added "Accept Queue Calls" toggle to user settings, allowing members to control their queue availability.
• Added Call Queue support to system logs and call logs.
• Added real-time Call Queue status reporting.

Call Recording Cloud Archiving

• Added automatic sync of call recordings and voicemails to external storage.
• Supported storage destinations include Google Drive, OneDrive, and NAS.

Quality of Life Improvements

• Added ability to assign multiple phone numbers to People. Selecting an outbound number on a phone requires G3 Phones 3.24.10, G2 Touch 1.24.6, G2 Touch Max 2.24.4
• Updated core audio components to reduce call latency.
• Added Live Bitrate widget to the Dashboard to monitor traffic in real time.
• Added ability to transfer calls as part of unanswered call handling for groups.
• Added automatic log cleanup when storage space is low.
• Implemented performance enhancements.
• Added internal calls to the Dashboard calls chart.
• Added Commercial/Residential address type field for US emergency addresses.
• Added EON Germany third-party SIP provider template.
• Updated the third-party SIP template for DirectCall.

Call Routing

• Reorganized Groups, Smart Attendant, and Call Queues under a unified Call Routing menu.

Bugfixes

• Fixed an issue that could prevent pagination from working correctly on various pages.
• Fixed an issue that could prevent the Dashboard page from functioning correctly.
• Fixed an issue that could prevent Ring Flows from being created.
• Fixed an issue that could prevent filters from working correctly on the AI Transcriptions page.
• Fixed an issue that could prevent Teleport invites from being issued.
• Fixed an issue that could prevent A2P 10DLC campaign submission due to a character limit.
• Fixed an issue that could prevent filters from being applied after deleting a record within the Insights section.
• Fixed an issue that could cause validation errors when adding a new schedule in the Smart Attendant.
• Fixed an issue that could prevent 3rd-party SIP provider IP address ranges from visibly updating.

UniFi Talk Application 5.2.2

https://community.ui.com/releases/UniFi-Talk-Application-5-2-2/f27dcd51-f51b-4bc9-9a7f-ecbb215ceeb1

Improvements

• Improved general stability and performance throughout Talk.
• Updated the Easybell Germany third-party SIP provider template to support alphanumeric usernames.

Bugfixes

• Fixed an issue that could cause owner-only settings to become inaccessible to the owner after upgrading.
• Fixed an issue where a phone number assigned in the People section could appear as unassigned in the Talk assignment dropdowns.
• Fixed an issue where downgrading a Pro number no longer showed the softphone unassignment warning.
• Fixed an issue that could prevent calls from being recorded correctly if they were transferred.

UniFi Talk Application 5.2.7

https://community.ui.com/releases/UniFi-Talk-Application-5-2-7/0ff10285-350c-4f03-b19f-af054458ff20

Overview

UniFi Talk 5.2.5 brings SMS to hardphones, expands third-party SIP trunk support, and improves performance.

Improvements

SMS on Hardphones

SMS is now available directly on UTP hardphones.

• Added SMS send and receive support on UTP hardphones. Requires G3 Phones 3.25.3, G2 Touch 1.25.5, G2 Touch Max 2.25.5 or newer.
• Added SMS support for numbers shared across multiple users, delivering messages to every assigned member's SMS-capable devices.
• Added the ability to delete SMS conversation threads.

Third-Party SIP

• Added predefined SIP trunk templates for Giganetz, sipgate, and Sternkom (German region), and Timenet (International region).
• Added new third-party SIP settings, including separate registrations and route-by-username inbound routing.
• Revamped the third-party SIP form with clearer labels, placeholders, and tooltips.

System Log

• Refreshed the System Log with an updated, more consistent layout.
• Added System Log events for phone number plan upgrades, downgrades, and downgrade cancellations.

Quality of Life Improvements

• Added dual-orientation wallpaper cropping in the Interface Designer so wallpapers display correctly in both portrait and landscape.
• Eased restrictions when assigning or re-assigning locked phones. Requires G2 Touch 1.25.5, G2 Touch Max 2.25.5 or newer.
• Improved device communication performance for installations with a large number of phones.
• Added Privacy Policy URL and Terms and Conditions URL fields to the A2P 10DLC application form.

Bugfixes

• Fixed an issue that could cause call setup delay when calling or paging large groups.
• Fixed an issue where the Talk owner couldn't be established after a change in People data.
• Fixed an issue where call queue agents did not see the CNAM lookup value on the incoming call screen.
• Fixed an issue where the ATA Accept Queue Calls setting failed to save and reverted to unchecked.
• Fixed an issue that prevented removing a Call Queue greeting.
• Fixed an issue where long Dashboard chart tooltips wrapped incorrectly.
• Fixed an issue where the side panel did not close after submitting a Business Profile.

UniFi Talk Application 5.3.2

https://community.ui.com/releases/UniFi-Talk-Application-5-3-2/b71f6ef3-46e3-48e8-bbd8-f3fe1303b864

Overview

This release introduces outbound number controls, expanded voicemail management, a reshaped third-party SIP trunk setup, and improved Smart Attendant resiliency.

Improvements

Outbound Numbers

• Added an Outbound Numbers setting to control which numbers users can set as outbound on their phones. Requires G3 Phones 3.26.0, Touch 1.26.2, Touch Max 2.26.2 or newer for the None and Specific Numbers options to reflect on phones.

Voicemail

• Added global and per-user voicemail management controls.

Third-Party SIP

• Reshaped the custom SIP trunk configuration screen into a simpler form with on-demand advanced settings.
• Added a From Domain requirement when routing incoming calls by username on custom SIP trunks.
• Clarified what the Static Signaling Port setting does and limited it to third-party SIP trunks.
• Updated custom SIP trunks to use the account username as the outbound caller identity for registered lines.
• Enabled secure media negotiation for calls where SIP signaling uses TLS.
• Added the O2 Germany carrier template.

Smart Attendant

• Added validation to detect broken or missing Smart Attendant audio during restore and startup, with a one-click recovery option.
• Improved the workflow for creating "Keypress to Return" nodes.
• Improved bulk audio export with human-readable file naming and a restore-ready manifest.

Interface Designer

• Added a logo overlay option for phone wallpapers.
• Added a "Detect Time Zone Automatically" toggle so a phone's time zone can be corrected without removing it from the design.

Business Profile

• Surfaced the reason when a business profile is rejected during compliance review.
• Added a warning that an EIN is required for A2P 10DLC registration when DUNS is selected.

Quality of Life Improvements

• Updated number deletion to keep the number active until the end of the current billing period, with an option to keep it instead of canceling.
• Included Smart Attendant, Call Queue, voicemail greeting, and hold music audio in UniFi OS console backups.
• Added the ability to send SMS messages to any phone number without first adding it as a contact.
• Added a title to the Contacts List panel and hid the label on the device side panel.
• Updated the System Logs filter panel for lists of 10 or fewer items.
• Moved schedule creation from a modal to a side panel.
• Added the caller name to parked call notifications.
• Updated device update copy to include the version number and added a release notes button.
• Corrected call queue agents' device call logs to show accurate Incoming/Missed status matching the real call outcome.

Bugfixes

• Fixed a performance issue with the Call Logs live view during periods of high call volume.
• Fixed an issue where calling could stop working after a network configuration change.
• Improved resiliency of Advanced Call Routing, preventing it from getting stuck.
• Fixed an issue where inbound calling could stop working after a temporary connection issue.
• Fixed a line break in the SMS side panel breaking message text.
• Fixed the Smart Attendant left side panel stretching beyond its intended width.
• Fixed the Smart Attendant "Return to previous menu" node not auto-generating its default audio.
• Fixed a missing validation that could leave a ring flow without a voicemail recipient.
• Fixed a broken Call Queues experience when no queues exist.
• Fixed EIN validation not running for 9-digit EINs.
• Fixed a missing device icon for the UDM Beast console.
• Fixed an issue where a person's profile photo didn't display on the Devices page for admin accounts
• Fixed an issue where incoming calls could stop working after the network's WAN IP address changed.
• Fixed an issue where editing a user on large installs could unexpectedly restart the Talk service.
• Fixed an issue where installs with canceled trials could show an error.
• Fixed an issue where custom parameters entered for a third-party SIP trunk could be unexpectedly removed.
• Fixed an issue where disabled options in the Groups people filter didn't display correctly.