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UI Support (Ubiquiti Help Center)
Mar 6, 2023, 07:26 MST
Hi,
Thank you for your patience.
Would it be possible to get SSH access to the console so we can work on this remotely? The easiest way to do this is using an application called tmate which can be installed on the UNVR. It will allow you to connect to the console via SSH, then share the terminal session so we can execute commands remotely without having to make any changes to the firewall or worry about the public IP address.
To install and run tmate, please open an SSH connection to the console on a computer which you can leave online and connected until we have accessed the session, then run the following commands:
1. SSH into your console.
2. Execute command # apt-get update
3. Execute command # apt-get -y install tmate
4. If you haven't generated ssh key before, execute the command and press Enter for all questions that are asked to set up default values # ssh-keygen
5. Execute command # export LC_ALL=C.UTF-8 && tmate
6. You should see something like ssh xxxxxxxxxx appearing at the bottom of the screen - copy that ssh string
7. Share copied ssh string to share ssh session
Thanks!
Best,
UI Support
Ubiquiti Inc.
.
